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The fulfillment overview gives you a global overview of all order fulfillments, which can be either New, In progress, Completed or Cancelled.


In order to be able to access this chapter, you need the OrderFulfillments permission.


Opening a fulfillment order lets you check its details and, if possible, edit or even delete the included order line(s) depending on the order's status. The latter is possible only for a fulfilment with status New.

Deleting the line will reroute it to a different supplier.

Orchestration results

The 'scroll' icon lets you open up the orchestration results of this fulfillment directly.

The results of the order orchestration are large files however, and therefore not stored by default.

You can enable this by setting your preferred duration in the Symphone:OrchestrationDetailsLifetimeInDays setting. We advise to minimize this duration for performance reasons.

Ship fulfillment

You can trigger a shipping fulfillment by clicking the 'truck' icon on the fulfillment details page. This flow will ask you to input the shipment's Backend ID, Track and Trace code, and a possible Tracking link. Once you complete the flow, shipping will be triggered.

Financial fulfillment

If you are making use of unified orders, then an order fulfillment contains financial fulfillment lines as well. Another action will then be available under the 'Actions' column in that case. This will open a new modal with all financial fulfillment lines related to that order fulfillment line.

These show the movements of the order line throughout the organization(s) and the corresponding currencies.