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Global Blue

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Global Blue

Tax refunds for shopping abroad

GlobalBlue allows foreign customers to shop tax-free, by having their paid taxes refunded through GlobalBlue. We provide a soft integration with GlobalBlue where GlobalBlue provides a web form to the POS and Checkout App that handles all the input, validation and user data handling for the tax refund.


GlobalBlue:BaseUrlYour GlobalBlue BaseUrl.
GlobalBlue:DeskIDFetched from your GlobalBlue account.
GlobalBlue:EnabledWhether or not to enable GlobalBlue.
GlobalBlue:PasswordPassword for your GlobalBlue account.
GlobalBlue:ShopIDFetched from your GlobalBlue account.
GlobalBlue:UsernameUsername for your GlobalBlue account.

By enabling GlobalBlue, it will become available as a handler in the Checkout options.

GlobalBlue in App Suite

In POS, it is displayed in the checkout side pane. By default, it will be active. In the Checkout App, it is displayed at checkout.

To ensure it is available in POS and the Checkout App, make sure you have applied it to the correct organization unit set when configuring checkout options.

Tapping the tile will proof the order for GlobalBlue eligibility, which is generally done when so requested by the customer. The eligibility check that follows validates if the attached customer's country is eligible for tax-free shopping AND if the order exceeds a certain amount. If an order is incomplete or ineligible for GlobalBlue, a pop-up will occur and the button will be greyed out.

Minimum amount

The minimum amount to be eligible for GlobalBlue is set by national tax authorities and thus differs per country. The Netherlands, for example, has a €50 threshold.

Customers and companies with EU addresses

For EU-based stores, if the customer or the company attached to the order has an EU address, GlobalBlue will not be visible at checkout.

If the order is eligible, EVA POS will expose a GlobalBlue form directly after payment. The form is issued in the context of the order. Filling out the form and submitting it, triggers the GlobalBlue form to be printed on the thermal receipt printer. This receipt can be reprinted if desired. If there are no available printer stations, the station selector will be disabled.

Even if the payment's already been completed, the GlobalBlue tax form can still be issued. Simply open up the completed order and attach the customer in question; a button to start the flow will appear in the order detail page.

Managing GlobalBlue

Each time a Global Blue form is generated, a unique number is assigned, which is known as the FormIdentifier. The FormIdentifier is visible on the printed document in POS, and it is also stored in the order

For example:

"TaxFreeInformation": {
            "Handler": "GlobalBlue",
            "IsIssued": true,
            "IsVoided": false,
            "FormIdentifier": "12003021907991383377",
            "CanBePrinted": true,
            "DeviceTypeForPrinting": {
                "ID": 64,
                "Name": "ThermalPrinter",
                "IDs": [
                "Names": [

When Soldby was configured at checkout, you can then identify the issuer of the GlobalBlue form when reviewing the order.


When returning products from a GlobalBlue order, the tax-free form will automatically be voided. Afterwards, the same flow will be enabled again, checking if the order's current products still meet the criteria for it and issuing a new form. The same applies for exchanges, checking the criteria once again to determine eligibility.