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RTS Requests

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RTS Requests

Managing your RTS Requests

Return to Supplier Requests

Returning products to suppliers is something unavoidable. Sometimes a range of products turns out to have issues, while other times you just need to free up space for the new season's products. Whatever the case is, EVA's got your back when it comes to managing the return of these items.

We differentiate these returns in two ways:

  1. RTS requests initiated by HQ and sent out to specific stores.
  2. RTS initiated by stores themselves, which we also call RMA.

Find out more about their differences in RTS/RMA settings and permissions.

Here, we'll primarily focus on the first flow.

You can find our guide to initiating RTS/RMA tasks in stores through the Checkout App in RTS in App Suite.


The permission ReturnToSupplierRequests is required specifically for employees that need to be able to manage RTS requests in Admin Suite.

Apart from the permission needed for this specific chapter, there are some settings and permissions that are applicable to the flows, which you can find here.

RTS chapter overview

The Stock module contains a specific Return to supplier chapter, which itself is split up into two tabs:


This overview shows you all new and pending RTS requests.

Requested returns

All purchase orders corresponding to the successfully created callbacks will be displayed here.

Creating a callback

You can initiate a new RTS request by clicking the '+' icon, which will lead you to the following overview.

  • Name your new RTS request;
  • Choose between a single OU or an OU set;
  • Select a Return reason from your configured list of return reasons;
  • Use Recall percentage to specify the proportion of products that has to be returned to the supplier.

Selecting products

There are several ways to select products for the recall. By clicking the '+' icon you can see three different tabs:


Choose a Product property type, such as Color, and optionally select a specific value for the property. For instance, if you pick Black as value, you might get both black t-shirts and black teacups in your recall.

There are some advanced settings available here:

  • Exact match: This allows you to specify a specific variant of a product, such as the 500 ml version instead of all variants
  • Negation: This enables you to exclude specific items
  • Include missing items


Pick a Product property type, followed by the From and To fields. This only works for properties which have a range defined.

The same advanced settings are applicable here.


Pick a specific product search template AKA Product set that was previously created.

Selecting your supplier

Once you press Save in the call back creation screen, your RTS request will be created. It will then have the status New - meaning it's not active yet. You can only Delete the request while it has this status.

During this step you can select your relevant supplier - bear in mind that you can only choose a supplier from your previously configured supplier relations AKA Allocation.

You can now either click Done - which will simply take you back to the overview - or Process. The latter will set this RTS request into motion and start making the relevant (Purchase) orders.

Requested returns

After you've created your recalls, and they're in the Processed state, purchase orders will be created. This overview shows you their details and progress by means of the Status.

By clicking the "Open in new tab" Action button, you will be navigated to the relevant PO in the Purchase orders chapter.

Relevant settings and permissions

The way your RTS flows work is highly dependent on what settings you use. For more information on the default flow and our recommendations, please see RTS/RMA settings and permissions.