Book an expert session
Book an expert session
Gain more knowledge on certain aspects of EVA with one of our expertsThis page provides an overview of the teams within New Black, their specializations, and the possibility to book an expert session.
When booking a session, make sure to click or tap the Check availability link that corresponds to the desired category and knowledge areas. This ensures that you are directed to the booking calendar overview of the correct Subject Matter Expert.
Within New Black, knowledge areas are spread across 8 categories as indexed on this page, starting with Centralized Loyalty and ending with App distribution.
Apart from booking expert sessions, you can also familiarize yourself with an EVA concept by means of an Assessment.
(1) Centralized loyalty
Keywords: Consumers, Employees, Roles and Rights, Organization Unit setup, Company setup, Opening hours configuration, Pricelist, Pricing, Cost prices, Discounts, Custom fields, Subscriptions, Cases, Loyalty App.
Expand to see knowledge areas
- Users & permissions
- Organizations
- Admin Suite UI
- Loyalty App
- Subscriptions
- Inquiries
- Prices
- Promotions
- Loyalty
- Cases
- Custom Fields for Users, Organization Units, Wishlist and Cases
Book a session
(2) Checkout
Keywords: POS / Mobile checkout, Payments, GlobalBlue, Admin Suite usage, Taxes, Avalara/Vertex, GiftCards, Orders, Order returns, Click & Collect, Checkout App.
Expand to see knowledge areas
- Orders Overview
- Waldo
- Manual resends
- Returns
- Click & Collect
- Avatax
- Vertex
- UnionPay
- Riskified
- Checkout App
- POS App
- Companion App
- CFD
- Custom Fields: Orders, Orderline, Payment Type Custom fields
- Payments
- Digital Giftcards
- EVAPAY
- 3rd party tools/apps/integrations: Adyen - GlobalBlue - Intersolve - LinkMobility - FashionCheque - Epay - Mollie
Book a session
For the following Knowledge areas: Products, Assortments and 3rd party tools/apps/integrations: STEP - Adobe DAM, please book using this link:
(3) Fiscalization
Keywords: Compliance, Country legislation, Country regulations, NF525, SAF-T, SDI, Server-RT.
Expand to see knowledge areas
- Compliance
- Fiscal stencils
- NF525
- SAF-T
- Cash management in-store (day opening/closing)
- 3rd party tools/apps/integrations: BaiWang - Fiskaly - RT Server - Polish printers - Infrasec - SDI - Finvoice
Book a session
(4) Logistics and Finance
Keywords: Sales orders, Purchase orders, RTW, RFID, Cycle counts, Interbranch/intercompany orders, Unified orders, Stock feeds, Webhook events, Warehouse exports, Stencils, Receipts, Invoices, Email designs, Stock management, Runner tasks, Ship-from-Store, Click & Collect, Routing orders to fulfilment locations, Shipping of orders (in store or via API), Carrier integrations, Cookbook, Finance exports, Cash management in-store, Day-opening/close, Stock valuation, FIFO, Settlements & Reconciliation.
Expand to see knowledge areas
- Stock
- Unified orders
- Datalake
- Events exports
- Export logs
- Replenishment
- Scripting
- Custom fields; Shipments, Tasks, Repairs
- User tasks
- Tasks App
- Order Orchestration
- Ship from store
- Click & collect
- Repairs
- Stock Counts
- Stencil
- Warehouse integrations
- 3rd party tools/apps/integrations: AX - LiFung - Demandware - Arvato - Bonver - Store shippers - Paazl - Shipcloud - Consignor - Bringly - PostNL
Book a session
For the following Knowledge areas:
Expand to see knowledge areas
Please book using this link:
(5) Foundation
Keywords: Settings, Error queue, Scaling, Watchtower, Offline mode, Station configuration, IP config, API usage, Deprecations, Scandit license/set-up, Hardware requirements, Scanners, Datalake set-up, SSO, Authentication/password, Printers, Dora, API Users, Visibility Groups.
Expand to see knowledge areas
- Infrastructure and performance
- Required hardware
- Live Guard & Watchtower
- SSO (OpenID)
- EVA Apps: Printr - Dora
- Scripting
- Monitors
- Settings
- Custom fields
- Visibility Groups
- Control Room
- Scandit
- Security
- Headless SDK Integration
- Synchronization services
- Managing versions
- 3rd party tools/apps/integrations: Mailgun - SCIM - 2FA - Janrain
Book a session
- 3rd Party Integrations & Plugins in general
(6) Headless
Keywords: Headless commerce, Onboarding portal on CFD, Return portal.
Expand to see knowledge areas
Book a session
(7) E-Commerce
Keywords: E-commerce
Knowledge areas: White Label E-Commerce frontend.
Book a session
(8) App Distribution
Keywords: MDM management, Apple ABM, Updating apps in-store, iOS.
Knowledge areas: Distributing Apps with ABM and MDM
Book a session